1. What is Mobile Banking?

Our Mobile Banking service enables you to connect to your eligible Butte Community Bank accounts via the mobile web from your mobile phone or other handheld device. You can check account balances, review your recent account activity, transfer funds and find a Butte Community Bank branch or ATM using the mobile browser.

2. What type of accounts can I access with Mobile Banking?

Our Mobile Banking service provides access to any of your eligible Butte Community Bank personal or small business deposit or loan accounts.

3. Is the Butte Community Bank Mobile Banking service secure?

Yes. Our Mobile Banking service uses the same strong username and authentication requirements as the Online Banking system. In addition, a one-time password is required each time you login. Rest assured that your Mobile Banking transactions are secure. Our 128-bit SSL encryption technology safeguards Internet traffic for secure Web applications and protects your information as it travels from your mobile device to the bank.

4. Can Mobile Banking be accessed without a User Id and Password?

No. For your own safety, we ask you to use your Online Banking User ID and Mobile Banking PIN to access your Mobile Banking service. In addition a one-time password will be sent to you by email or text message, depending on the delivery method you selected. When you receive your one time password, you can use it to complete the process and log on to the secure mobile site.

5. How much does it cost?

At this time, there is no fee to use or access our Mobile Banking service. Check with your wireless provider for more information about fees associated with accessing the internet or receiving text messages from your mobile phone.

6. Where is this service available?

The Butte Community Bank Mobile Banking service is available within the United States for Butte Community Bank customers.

7. Do I have to be enrolled in Online Banking to use Mobile Banking?

For security purposes, you must be enrolled in Butte Community Bank Online Banking to access account information and perform banking transactions through our Mobile Banking service.

8. Can I use my Online Banking credentials for Mobile Banking also?

No. You will use the same User ID and your new Mobile Banking PIN.

9. What do I need to start using the Mobile Banking service?

10. How do I enroll for Butte Community Bank Mobile Banking service?

11. How do I change my Mobile Banking account settings?

Log on to Personal/Small Business Online Banking system from your computer. Update your user settings by selecting Options from the blue menu bar.  You can update your email address, change account nicknames, and change your password or your mobile number. (At this time, you cannot update your mobile account settings directly from the mobile site.)

12. What should I do if I delete my one-time verification code or do not receive one from the Mobile Banking service during the enrollment process?

You will need to start the enrollment process again. Please allow up to 5 minutes to receive the text message with your one-time verification code. Have your phone handy and make sure you correctly enter your mobile number.

13. I lost my mobile phone. Whom should I notify at Butte Community Bank?

If your phone is lost or stolen, please immediately call customer service at 1-888-842-8883 or 530-899-7100. We will disable your Mobile Banking profile to prevent unauthorized access. You will want to monitor your accounts via Online Banking if you suspect fraud may occur. If fraud does occur, contact us immediately.

14. What if I want to cancel my Mobile Banking service?

You can cancel your Mobile banking service by calling 1-888-842-8883 or 530-899-7100.

15. Does the Mobile Banking service work in other languages?

This service is currently only available in English.

16. Can I use my browser’s "Back" button?

Yes, you may use your "Back" button within the browser interface. However, if you're trying to complete an online transaction, like transferring funds, we encourage you to avoid using the "Back" button and instead use the links and navigational buttons we display on our pages. This will help ensure your transactions follow the appropriate flow and are completed correctly.

17. After how many incorrect logon attempts will Mobile Banking be locked?

Your Mobile Banking access will be locked after the third invalid User ID and Password entry. If you lock yourself out of Mobile Banking, you will also be locked out of Online Banking.

18. Can my Mobile Banking session time out?

Yes, just like your Online Banking session using a computer, your  Mobile browser session will time out after 10 minutes. Please ensure you are active on the site after you've logged on.

19. Is Bill Pay available through the Mobile Banking service?

No, Bill Pay is not available at this time.

20. Will my phone work with Mobile Banking?

Mobile Banking is specifically designed to be compatible with any Web-enabled mobile device – however, accessing Mobile Banking may be challenging on less advanced phones.