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Fraud Alerts

Keep informed about recent scam attempts and fraudulent activity.

Help Stop Fraud: Report suspicious messages and fraudulent websites.

Recent Fraud Attempts

Monday 06/01/2009

Channel: Telephone
Scam: Fraudulent phone calls concerning your debit or credit card.

Description

Some customers have received telephone calls or messages claiming to be from Butte Community Bank stating that their debit or credit card has been blocked, suspended, deactivated or compromised. Many of these calls are automated and are made late at night, early in the morning or on weekends..

The caller or message typically provides instructions on how to "reactivate" your card by pressing 1, calling another number or by entering your account information directly using your telephone keypad.

These calls are NOT coming from Butte Community Bank. If you receive such a call, do NOT respond.

Tuesday 04/21/2009

Channel: Telephone
Scam: Fraudulent phone calls concerning your debit or credit card.

Description

Some customers have received telephone calls or messages claiming to be from Butte Community Bank stating that their debit or credit card has been blocked, suspended, deactivated or compromised. Many of these calls are automated and are made late at night, early in the morning or on weekends..

The caller or message typically provides instructions on how to "reactivate" your card by pressing 1, calling another number or by entering your account information directly using your telephone keypad.

These calls are NOT coming from Butte Community Bank. If you receive such a call, do NOT respond.

Saturday 03/28/2009

Channel: Telephone
Scam: Fraudulent phone calls concerning your debit or credit card.

Description

Some customers have received telephone calls or messages claiming to be from Butte Community Bank stating that their debit or credit card has been blocked, suspended, deactivated or compromised. Many of these calls are automated and are made late at night, early in the morning or on weekends..

The caller or message typically provides instructions on how to "reactivate" your card by pressing 1, calling another number or by entering your account information directly using your telephone keypad.

These calls are NOT coming from Butte Community Bank. If you receive such a call, do NOT respond.

Report Suspicious Messages and Fraudulent Websites

If you receive a suspicious email, phone call, text message or website link that claims to be from Butte Community Bank or Community Valley Bancorp, do not respond to it. Instead, please forward it to us immediately at the following email address:

Emergency Information

Report a lost, stolen or compromised ATM, debit or credit card.

  • ATM or Debit Card: 1-800-554-8969
  • Personal Visa Card: 1-800-883-0131
  • Business MasterCard: 1-866-270-3864